1.1 The website www.iskn.co is managed by iskn, a "joint stock company" [société par actions simplifié, or SAS], having capital of 50,000.00 euros, headquartered at 52 Cours Jean Jaurès in Grenoble, 38000, France, and registered in the corporate and trade register [Registre du Commerce et des Sociétés] of Grenoble under the number 800 394 926 (hereafter the "Vendor"). 1.2 The website www.iskn.co (hereafter, the "Website") sells two editions of the Slate.
The Pack includes:
(hereafter, for each of the above, the "Product"). This Website is available in French and English. Access to the Website is free for Internet users with Internet access. 1.3 The Vendor's customer service can be reached at: – email: firstname.lastname@example.org – postal address: 52 Cours Jean Jaurès, Grenoble, 38000, France
2.1 These general terms of sale (hereafter, "General Terms") apply to any purchase of the Product made on the Website by adult individual consumers living in France, the United States, Canada, Switzerland, Turkey, Australia, New Zealand, Hong Kong, or the European Union (hereafter, the "Customer(s)").
2.2 The Customer acknowledges having read the General Terms before placing any order on the Website. By submitting an order, the Customer agrees completely and without reservation to the General Terms. Moreover, it is recommended that the Customer download a copy of the General Terms at the time of purchase.
2.3 Interactions between the Vendor and the Customer are governed exclusively by the General Terms. In the event that a clause within the General Terms is nullified, whatever the reason, it will be treated as if it were never written and the other clauses of the General Terms will remain in effect.
3.2 The Vendor acknowledges receipt of the order by sending the Customer an email confirming the order, which includes a hyperlink to a return form on the Website. It is recommended that the Customer print his order confirmation.
4.1 The Vendor agrees to fulfill orders placed on its Website to the extent permitted by its available stock of Products.
4.2 The Vendor will alert the Customer as soon as possible in the event that an ordered Product is unavailable. The Customer will then be able to either change his or her order or request reimbursement for the order.
4.3 In the event of a reimbursement, the vendor will refund to the Customer, within 30 days from date of payment, all money paid. Beyond this period, this amount will accrue interest at the statutory rate, in accordance with article L.121-20-3 of the [French] consumer code.
5.1 Payment may be made only via credit or debit cards. The Customer confirms that he or she is authorized to use said credit or debit card to pay for the order. Secure payments are made via Braintree.
5.2 By entering his or her credit card information, the Customer authorizes the Vendor to charge his or her account in the amount of the order price. If the account cannot be charged, the sale is immediately canceled ipso jure, which leads to the cancellation of the order.
5.3 The Vendor agrees to keep its digital records, related particularly to orders and payments made, using reasonable security measures.
6.1 The Product will be delivered to the Customer within thirty (30) days from the order date.
6.2 The delivered order will include a payment receipt (including shipping charges and applicable taxes depending on the country).
6.3 In the event of a delay in delivery, the Customer will be notified by email. If the Vendor has not adhered to the agree delivery schedule or has not delivered the Product within thirty (30) days from the order date, the Customer may require the Vendor to make the delivery while granting it reasonable additional time. If the Vendor fails to make the delivery within the new time frame, the Customer is free to cancel the agreement in accordance with the provisions in Article L.138-2 of the [French] new consumer code. In the event that the agreement is canceled, the Vendor will reimburse the Customer within fourteen (14) days from the date of the agreement cancellation.
6.4 Upon delivery, the Customer must verify his order. In the event that the package is damaged, the Customer will state his or her reservations, or refuse the package, by sending a letter to the carrier by registered mail with receipt requested within three (3) business days from the date of delivery, in accordance with the provisions in Article L.133-3 of the [French] commercial code. The Customer will also send a copy of this letter to the Vendor.
6.5 The Vendor will take care of coordinating the delivery. The risk of loss or damage to the Product is thus transferred to the Customer when he or she, or a designated third party, takes physical possession of the Product, as defined in the provisions of Article L.138-4 of the [French] new consumer code.
If you’re not 100% satisfied with your slate, you can return it to us within 30 days of purchase for a refund.
However, we can’t refund products that were damaged in a way not covered in our Warranty, or items that weren’t purchased directly from us or an authorized retailer.
Here’s how to request a refund:
7.1 Contact our customer support team by clicking on the widget at the bottom right of the page
7.2 You need to fill out all the necessary information and give us your feedback (please help us to improve our products & services)
7.3 An electronic shipping label from UPS will be created with the address of our closest warehouse
7.4 Print the return label and package up your slate and accessories with care and drop your package off at a UPS facility
7.5 Warning: put the Slate and all the accessories in their original packaging into the package you want to return.
7.6 The card you purchased your slate with will be credited with the amount you paid after we receive and approve the returned
8.1 The Vendor agrees to deliver a Product that matches the Product ordered. If the Product does not conform as a result of packaging or setup as defined in the provisions of Article L.211-4 of the [French] consumer code, the Customer is entitled to a legal warranty of one (2) years from the date that the Product was delivered. The Customer may choose between replacing and repairing the Product, with the understanding that the Vendor may not act on the Customer's wishes if his or her choice entails costs that are clearly disproportionate when compared to the other option, in consideration of the value of the good or the degree of the defect, in accordance with Article L.211-9 of the [French] consumer code. The Customer shall send this request by email, explaining the stated problem, to the following address: email@example.com. If the Vendor determines that the Product does not conform, it promises to reimburse the Customer for all return shipping charges if receipts are provided.
8.2 In the event that the delivered Product has hidden defects, the Customer is entitled to a legal warranty covering hidden defects as defined in the provisions of Article 1641 et. seq. of the [French] civil code. Requests must be made by email, as soon as the defect is determined, to the following address: firstname.lastname@example.org. The Customer must then prove the stated problems and return the Product in its original packaging. The Vendor agrees to reimburse the Customer for all return shipping charges in the event of hidden defects. The Vendor's liability may not exceed the value of the Product purchased.
8.3 For all other claims, the Customer may contact the Vendor at the following email address: email@example.com.
9.1 The Vendor is not liable in the event that the Customer provided inaccurate information while placing the order.
9.2 The Customer is clearly informed at the time of order placement on the Website about which tablets are compatible with the Product, and the Vendor shall not be held liable in the event of incompatibility between the Customer's tablet and the Product.
10.1 iskn is a protected trade mark registered at the INPI [French national institute for industrial property]. All reproduction, use, or distribution, in whole or in part, is strictly prohibited.
10.2 All copyrights related to Products sold on the Website (including text, illustrations, photographs, presentations, videos, and images) are protected by intellectual property laws. All reproduction, use, or distribution, in whole or in part, is strictly prohibited.
11.1 The personal data submitted by the Customer is required for the Vendor to process the order. The recipient of personal data is the Vendor.
11.2 The Vendor agrees to keep confidential the Customer's personal data and to process it in accordance with the [French] law of January 6, 1978, amended in 2004, regarding information technology and civil liberties. Personal data will be maintained using reasonable security measures until the Customer requests its deletion. Processing of Customers' personal data is subject to the CNIL [French national commission for information technology and civil liberties] declaration dated May 21, 2014 under the number kzx10495141.
11.3 Pursuant to the [French] law of January 6, 1978, amended in 2004, regarding information technology and civil liberties, the Customer is entitled to access, modify, delete, and correct his or her personal information. The Customer may also refuse to have his or her personal information processed. The Customer may exercise the above rights by sending a request by email to firstname.lastname@example.org or by regular mail to 52 Cours Jean Jaurès, Grenoble, 38000, France.
12.1 The General Terms as well as the entire contractual relationship between the Vendor and the Customer are governed by French law and are subject to the jurisdiction of French courts in the event of litigation.
12.2. The Customer may resort to an amicable resolution in the event of problems in the execution or interpretation of the General Terms. If an amicable resolution is decided on, the Customer must inform the Vendor by email.